Rising to the challenge, delivering on my promises and building relationships. I’m passionate about people and really enjoy motivating and empowering my teams to deliver great service. I thrive on giving great service to customers and stakeholders alike.
Biggest challenge + solution
Being the go to person for challenges and solutions for my customer’s means that I have
to be agile and innovative which is part of my DNA. I’m not an expert in everything - what I think is really effective when faced with a challenge is to ensure that I consult with the right people that will ensure I will give the customer the right solution.
What’s the secret to a great client relationship?
Listen, empathise and build trust. Trust is granted when you deliver on your promise, once you deliver your promise you then become credible and will be seen as a true partner. ALWAYS put yourself in the customer’s shoes and anticipate their needs.