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Lucy Valantine

My role is to work closely with customers and then identify and source appropriate training solutions which may also include tailored programmes, one-off courses, managed training services, training needs analysis, or consultancy services. The delivery of these training interventions incorporates on-site training, public scheduled courses, e-learning and blended learning. I work closely with our established and trusted training partner providers to find the best and most cost-effective solution for my customer’s needs. Typical areas include:

  • Management and Personal Development training - customer service, sales and marketing, finance, communication skills, leadership and management skills, change management, coaching and mentoring, cultural training
  • Project Management training - effective skills training, Prince2, APM, MSP and MS Project
  • Technical training – industry-specific training, engineering training, health and safety-relatedtraining
  • IT User training - including Microsoft Office, Lotus Notes, Crystal Reports, Adobe andSharePoint
  • Technical IT training - all major vendors including Microsoft, Cisco, Citrix, Linux, IBM, Oracle also ITIL and COBITtraining

I’m passionate about learning and development and love reaching out to new customers to establish a relationship that really starts to add value for them and their business. It’s important to be able to build empathy so that you put yourself in their shoes and seek out the best possible solution for their requirements – sometimes even in directions they’ve never thought of!

Having worked in the talent industry for a number of years, I approach customer requirements with an open mind and creativity. I believe my people skills – the ability to connect, build rapport, empathise and establish relationships quickly – allow me to work closely with my customers to help them achieve their learning goals.

It’s also essential that I develop great relationships with the people I’m working with and I believe the key to this is… listen, listen, and listen again. Becoming an extension of my customer’s learning and development team allows me to add value by creating trust through an honest partnership approach. It’s important to me that I provide the highest level of service I can.

02392 458220

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Interesting thing about you that people may not know

Outside of office hours, I step back into the 1930s and 40s and most weekends I’m off somewhere doing something connected with WW2! If there’s a motorbike involved, even better!

Why do you like working for Optamor?

There’s a real team feel to the place which is driven, supported and demonstrated by the senior managers. You work hard, but are rewarded for that with activities that bring everyone together.

How do your customers see you?

My customers see me as someone who truly listens to them and then provides the highest level of customer service that I can give. Trust and integrity are extremely important to building an honest partnership approach and for me, are the foundation of my work ethic.