Group Director of Client Programme Services
As Director of Client Programme Services I am responsible for overseeing the successful delivery of Client Programme Services across multiple service lines and brands within the Serocor Group.
I hold strategic programme responsibility for the delivery of external customer projects and programmes as required including:
- The delivery of a coherent and scalable Client Programme Services environment.
- Ownership of the successful implementation and mobilisation of new services and projects including, but not limited to:
o RPO, MSP, On-Demand
o Supplier / Contractor novation
o New customer set-up and communication activities where a solutions based approach is required
o Existing customer project support and development
- Responsible for the Serocor Group’s external-facing customer technology strategy including implementation of ATS / VMS technology for Serocor Group customers. (Other supporting technologies as required.)
- External consultancy services such as process and technology audit and review.
- Pre and post-sale activity that supports the expansion of service and drives efficiency and continuous improvement.